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 Manuka Orchard Privacy Policy 

A legal disclaimer. ( Last Updated: 20/08/2025 )

 At Manuka Orchard, trust is at the heart of everything we do. Whether you’re a customer, a beekeeper, or a visitor to our site, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data. 

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By using our website http://www.manukaorchard.com, you agree to the practices described below. 

 1. Information We Collect 

 We collect only what we need to provide you with great service and support: 

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●  Personal Information you provide directly

  • Name, email address, phone number, billing/shipping address 

  • Payment details (processed securely via trusted third-party providers) 

  • Information shared when you contact us, subscribe to updates, or place an order 

 

● Automatically collected information

  • IP address, device and browser details, site usage and traffic patterns 

  • Cookies or tracking tools (see Section 7) 

 

● Business-to-Business (B2B) information

  • Beekeepers and commercial partners may provide information such as contracts, extraction requests, and storage details. This data is treated with the highest level of security and confidentiality. 

 

● Other information you choose to share

  • Survey responses, feedback forms 

2. How We Use Your Information 

We use your information to: 
 

  • Process and deliver orders or services 

  • Support beekeepers and manage commercial agreements 

  • Communicate with you about products, services, promotions, or industry updates 

  • Improve our website, products, and customer experience 

  • Meet legal and regulatory requirements 

  • Protect against fraud, maintain security, and safeguard our business 

3. Sharing Your Information 

We never sell your personal information. We may share it only when necessary: 

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  • Service Providers - couriers, payment gateways, IT and analytics partners who help us operate smoothly 

  • Legal Requirements - when required by law or to protect our rights and safety 

  • Business Changes - if Manuka Orchard merges, sells assets, or undergoes restructuring 

4. Data Storage and Security 

We treat your data with care. Reasonable technical, physical, and administrative safeguards are in place to protect against loss, misuse, or unauthorised access. Commercial beekeeper data is stored securely and only accessed by authorised personnel. 

5. Your Rights 

Under New Zealand’s Privacy Act 2020, you have the right to: 

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  • Access the personal information we hold about you 

  • Request corrections if something is inaccurate 

  • Ask us to delete your information (where legally permissible) 

  • Withdraw consent to receive marketing communications 

 

To exercise these rights, email us at thehive@manukaorchard.com 

6. Email Marketing 

We may send you updates, news, or promotional offers from time to time. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. We comply with New Zealand’s Unsolicited Electronic Messages Act 2007. 

7. Cookies, Analytics & Tracking 

Our website uses cookies, Google Analytics, and Meta Pixel to understand how visitors use our site and to improve your experience. This may include seeing which pages are most popular or tailoring relevant advertising. 

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You can adjust your browser settings to decline cookies, though some site features may not function properly. 

8. International Visitors (GDPR & CCPA) 

If you are visiting us from the European Union or California, USA, you are entitled to additional rights under GDPR and CCPA including: 

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  • The right to know what personal data is collected, why, and how it is used 

  • The right to request deletion or restriction of processing 

  • The right to object to certain uses of data, including marketing 

  • The right to data portability 

 

We honour these rights and encourage you to contact us with any requests. 

9. Retention of Information 

We keep personal information only as long as necessary for the purposes described here or as required by law. 

10. Minors 

Our website is not directed at children under 16, and we do not knowingly collect personal information from minors. 

11. Third-Party Links 

Our site may link to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies. 

12. Complaints 

If you believe we have not handled your personal information appropriately, please contact us first so we can resolve the issue. 

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If you are not satisfied, you may lodge a complaint with the Office of the Privacy Commissioner (New Zealand): www.privacy.org.nz 

13. Changes to This Policy 

We may update this policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top. 

14. Contact Us 

If you have questions, requests, or concerns, please get in touch: 

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Mānuka Orchard

Paengaroa, Bay of Plenty, New Zealand

Email: thehive@manukaorchard.com

Phone: +64 27 667 7589 

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